COVID-19 ANNOUNCEMENT: Click here for our response.

COVID-19 Response

12/05/2020 Update

We are continuly ensureing our COVID-19 response is update to date with State restrictions.

ALL UNIFORM CONCEPTS SUPER STORES HAVE RETURNED TO NORMAL OPERATING HOURS.

For the safety of all staff and customers please help us maintain social-distancing within our stores by
adhering to the social distancing guidlines and capacity limits of each store.

For the safety of our staff and the wider community, we ask that anyone sick to please refrain from visiting our stores. You may still purchase uniform through our online store or if you have any questions please contact us!






 


COVID-19 Response

SARS-CoV-2 (COVID-19)

To our valued customers and community,
 
The health and safety of our customers, staff members and their families remain our highest priority. Nell Gray is currently constantly reviewing the steps we can make to remain active during this unprecedented situation to maintain our service to all our customers, and to also mitigate the risks of COVID-19.

Therefore we have made the necessary changes to our company, and will keep all our valued customers updated as best we can.


Head Office

  • We have implemented members of our office staff to work from home;
  • Our physical office will still remain open for the movement of stock;
  • We are well equipped for our staff to maintain our level of service working remotely from head office;
  • You will still be able to call our office and be transferred to any Nell Gray team member; and
  • We are no longer allowing visitors or meetings at our office.
 
 

Our Health Department

Nell Gray has been deeply touched by the efforts of all health workers across the globe and especially here in Australia. We are proud to be able to help our Western Australian Health industry such as hospitals, health clinics, and GPs during this time.
 
Nell Gray and our factory in Vietnam is prioritising to service our Health industry above all else and has prioritised the production of all health-related orders. We are remaining dedicated and vigilant to supply the demand.
 
To help us fast track requests:
  • health workers are not allowed to visit our offices during this time; and
  • orders are emailed through and must come with a valid identification.


Exchanges and Returns

Members of our Health Industry are at high risk, and we understand that health uniform is important for identification and as well as hygiene.
Therefore, for the health and safety of our staff members we are unable to accept any exchanges or returns at this moment.
Exchanges and Returns will be processed at a later date when it is deemed safe for normal business to resume.
For more information on our Returns Policy click here.

For any inquiries please contact our office 1300 460 446 or use our online inquiries form here.
 
 

Wholesale Customers

Our Sales Representatives at Nell Gray will remain in contact with all our wholesale customers during this time. We will endeavour to update customers on existing orders and will personally contact you via by calling or video conference as we try and maintain our social distancing.
 
 

Uniform Concepts

For the safety of all our workers, it has become necessary for us to make changes to our Super Stores and On-Site Stores. We are continuing to deliver our service whilst making sure we comply with Fedral and State restrictions and safeguarding our customers and staff through the recommendations of the health experts.
 

Our Super Stores, Busselton, Clarkson, Inglewood, Jandakot, Joondalup and Willetton opening times are:

As Term 2 is approaching we have updated our Uniform Concepts Super Store Opening Times:

Busselton Super StoreTuesday - Friday
8:30 – 5pm
Clarkson Super StoreMonday - Friday
9 – 5 pm
Inglewood Super StoreMonday - Friday
9 – 5 pm
Jandakot Super StoreMonday - Friday
9 – 5 pm
Joondalup Super StoreMonday - Friday
9 – 5 pm
Willetton Super StoreMonday - Friday
​9 – 5 pm
 
 

Our On-Site Stores, online ordering will be made available to the following schools and the predesignated Click and Collect Super Stores.

Jandakot Super Store (click on school to order online)
 
Joondalup Super Store (click on school to order online)
 
Due to current constraints we currently are unable to open the following On-Site Stores:
  • Dalyellup Primary School
  • Eastern Hills Senior High School
  • Eaton College
  • Margaret River Primary School
  • Newton Moore Senior High School.
We are working to re-open or find alternative solutions to service our out of metro customers during this lockdown.
 
 
We believe these measures will be temporary and will keep you updated on any changes to our business as they occur.
 
Thank you for your kind understanding at this difficult time.
The team at Nell Gray and Uniform Concepts.
 

28/04/2020 Update

As Term 2 is approaching we have updated our Uniform Concepts Super Store Opening Times:

Busselton Super StoreTuesday - Friday
8:30 – 5 pm
Clarkson Super StoreMonday - Friday
9 – 5 pm
Inglewood Super StoreMonday - Friday
9 – 5 pm
Jandakot Super StoreMonday - Friday
9 – 5 pm
Joondalup Super StoreMonday - Friday
9 – 5 pm
Willetton Super StoreMonday - Friday
​9 – 5 pm
 

24/04/2020 Update

As Term 2 is approaching we have updated our Uniform Concepts Super Store Opening Times:
We will be closed for the ANZAC long weekend (25-27th of April 2020).

Busselton Super StoreTuesday - Friday
8:30 – 5 pm
Clarkson Super StoreMonday - Friday
9 – 5 pm
Inglewood Super StoreMonday - Friday
9 – 5 pm
Jandakot Super StoreMonday - Friday
9 – 5 pm
Joondalup Super StoreMonday - Friday
9 – 5 pm
Willetton Super StoreMonday - Friday
​9 – 5 pm



17/04/2020 Update

We are pleased to announced that we have updated our Uniform Concepts Super Store Opening Times:

Busselton Super StoreThursday & Friday
8:30 – 5pm
Clarkson Super StoreMonday - Friday
9 – 1 pm
Inglewood Super StoreMonday - Friday
9 – 1 pm
Jandakot Super StoreMonday - Friday
9 – 1 pm
Joondalup Super StoreMonday - Friday
10 – 4 pm
Willetton Super StoreMonday - Friday
​10 – 4 pm



05/05/2020 Update

As Term 2 is approaching we have updated our Uniform Concepts Super Store Opening Times:

Busselton Super StoreTuesday - Friday
8:30 – 5 pm

Saturday
9 - 1 pm
Clarkson Super StoreM T W & F
9 – 5 pm

Thursday
9 - 6 pm

Saturday
9 - 1 pm
Inglewood Super StoreM T W & F
9 – 5 pm

Thursday
9 - 6 pm

Saturday
9 - 1 pm
Jandakot Super StoreM T W & F
9 – 5 pm

Thursday
9 - 6 pm

Saturday
9 - 1 pm
Joondalup Super StoreM T W & F
9 – 5 pm

Thursday
9 - 6 pm

Saturday
9 - 1 pm
Willetton Super StoreM T W & F
9 – 5 pm

Thursday
9 - 6 pm

Saturday
9 - 1 pm


 

Eaton College
Newton Moore
Dalyellup Primary School
Normal Hours
Normal Hours
Open Week 4
Coastal Lakes College
Baldivis College
Ridge View SC
Rivergums PS
Normal Hours
Normal Hours
Normal Hours
Normal Hours
Gilmore College
Warnbro High School
Warnbro Primary School
Normal Hours
Normal Hours
Normal Hours
Hampton Senior High
Mary Mackilliop PS
Normal Hours
Normal Hours
Aveley SC
Eastern Hills SHS
John Curtin College
Margaret River PS
Normal Hours
Normal Hours
Normal Hours
Normal Hours

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