FAQs

How can we help?

How do I order online?

Select the school you or your child attends and select the items you would like, their size and the quantity and add them to your cart. Once you have added all the items you want to purchase to your cart select proceed to check out and follow the prompts for payment and delivery.

How do I know if the items I want are in stock?

On each Product Description Page (PDP), when selecting a size the website will return three values: In Stock, Low Stock, and Out of Stock.

In the event of any item being out of stock, you will be not be able to order the item through the website and will have to either call/visit the appropiate uniform shop in order to make orders for items out of stock. and any impact that this may have on delivery time will be explained. 

How do I know which / where my child’s school uniform is serviced at?

You may browse your school here. Store details of where the school is serviced is at the top of each School's Product Listing Page (PLP).

Uniform Concepts' schools are serviced at 8 superstores in the following suburbs; Busselton, Bunbury, Clarkson, Inglewood, Jandakot, Joondalup, Port Kennedy, and Willetton.
Stand-alone stores are located within school premises.

Do you sell second hand uniforms?

Uniform Concepts does not sell second hand uniforms. We recommend you contact your school regarding any second-hand uniform inquiries. 

What happens if I do not know what sizes I require?

If you do not know what sizes you require we strongly recommend visiting our store where we have an experienced team ready to assist in fitting your child and sorting out your uniform needs.

What happens if I order the wrong size?

Uniform Concepts offers refunds and exchanges for items purchased within 28 days kept in their as sold condition with all accompanying tags, packaging and receipt. Please see Returns Policy for more information. 

How do I get my items?

Online purchases can be received by in store collection to your distributing Super Store or Courier delivery. 

How do I pay with PayPal or via PayPal guest checkout?

The majority of our customers have a PayPay account for a secure method of payment.
Payment with PayPal upon checkout is simple. When proceeding with checkout, please proceed by clicking "Pay with PayPal" and follow the prompts via PayPal.

For a full step-by-step visual guide on this process, please click here.

Customers may checkout without a PayPal account. You may follow the instructions below:

  1. Add your items to your cart.
  2. Confirm your items within your shopping cart and proceed by clicking "Check Out Now".
  3. For security purposes, you must be logged in or, you must create an account on our website when purchasing school uniforms.
  4. Confirm your shipping, billing details and shipping method. Click "Continue to Payment".
  5. You will be directed to the PayPal's "Pay with PayPal" webpage. You will be prompted on PayPal with two options:
    • Pay by PayPal account
    • Pay with a Card (Guest Checkout)
    • Click "Pay with a Card" - Checkout as a guest.
  6. Enter your email address. This is to supply you with a payment receipt, and click "Continue with Payment".
  7. Provide your shipping details.
    • Ensure to untick "Save information & create your PayPal account"
    • ​​Click "Continue as a Guest"
  8. Done! You will be redirected to our confirmation page.

These instructions will help customers purchase uniforms online without creating a PayPal account.