FAQs

How can we help?

How do I order online?

Select the school you or your child attends and select the items you would like, their size and the quantity and add them to your cart. Once you have added all the items you want to purchase to your cart select proceed to check out and follow the prompts for payment and delivery.

How do I know if the items I want are in stock?

In the event of any item being out of stock, you will be notified by Uniform Concepts staff after your order is placed(may need to omit) and any impact that this may have on delivery time will be explained. 

How do I know which / where my child’s school uniform is?

Stand-alone stores are located within school premises. Uniform Concepts currently has 3 superstores; Inglewood, Joondalup and Willetton. Select each Super Store to see the school uniforms held in each. 

Do you sell second hand uniforms?

Uniform Concepts does not sell second hand uniform. We recommend you contact your school regarding any second hand uniform inquiries. 

What happens if I do not know what sizes I require?

If you do not know what sizes you require we strongly recommend bringing your child in to our store where we have an experienced team ready to assist in fitting your child and sorting out your uniform needs.

What happens if I order the wrong size?

Uniform Concepts offers refunds and exchanges for items purchased within 28 days kept in their as sold condition with all accompanying tags, packaging and receipt. Please see Returns Policy for more information. 

How do I get my items?

Online purchases can be received by in store collection to your distributing Super Store or Courier delivery. 

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Our Uniform Concepts Super Store Locations

Uniform Concepts: Inglewood Super Store
School Uniforms Only,
834 Beaufort Street,
Inglewood WA 6052,
Australia
08 9270 4658
inglewood@uc.nellgray.com.au
Uniform Concepts: Joondalup Super Store
School Uniforms Only,
5/7 Delage Street,
Joondalup WA 6027,
Australia
08 9270 4660
joondalup@uc.nellgray.com.au
Uniform Concepts: Willetton Super Store
School Uniforms Only,
30 Kembla Way ,
Willetton WA 6155,
Australia
08 9270 4669
willetton@uc.nellgray.com.au
Nell Gray: Head Office (by appointment only)
Corporate, Health and Wholesale,
4 Irvine Street,
Bayswater WA 6053,
Australia
1300 640 446
info@nellgray.com.au