All Uniform Concept manufactured school bags come with a 2 Year Manufacturer’s Warranty.
This means that the bag will be covered under the manufacturer’s warranty for 2 years from the date of purchase.
This is a warranty against defect in materials, construction or workmanship under normal conditions and use of the bag. If the product is covered under the warranty, we will happily refund, repair or replace the bag for you. Just bring it into one of our Uniform Concept stores, with your proof of purchase, to be assessed by our staff for eligibility for a refund, repair or replacement without charge.
Defective stock with a major problem resulting from faulty materials or poor workmanship will be refunded or replaced.
Defective stock demonstrating a minor problem will be repaired (if possible) within a reasonable time frame.
Please note, this warranty does not cover damage from wear and tear, negligence or misuse of the product, and repair or replacement will apply only after an assessment of the product by our staff member.
All warranties are not transferable and applicable to the original purchaser only. Claims must be accompanied by a proof of purchase.
We hope you enjoy our bags with peace of mind that we’ve got you covered!